Price drops
Lowe's price match policy: what the guarantee covers
Lowe's matches a competitor's lower price, shipping included, on identical in-stock items. Here is what it excludes and what to do after you buy.
5 min read
Lowe's price match
Lowe's policies, checked Oct. 16, 2026
Quick answer
Lowe's Lowest Price Guarantee matches a current lower price on an identical, in-stock item from another retailer, as long as the competitor can ship it to you. The comparison includes the item price plus shipping or delivery cost. In a store, show an associate the ad, website, printout or photo. For online purchases, or if you find a lower price after you buy, chat or call 1-877-465-6937. Lowe's does not publish a deadline for after-purchase requests or say whether its own later price drops qualify.
How the Lowest Price Guarantee works
- The item must be identical and in stock at the competitor, and the competitor must be able to ship it to your location.
- Lowe's compares the item price plus shipping or delivery cost.
- In a store, show an associate the website, ad, printout or photo so they can validate the price.
- For an online retailer's price, chat with Lowe's or call 1-877-465-6937 for validation.
- Lowe's can limit requests to reasonable quantities, and the match cannot be combined with any other Lowe's offer, promotion, discount or coupon.
If you find a lower price after you buy
Lowe's returns page answers this question directly: chat or call 1-877-465-6937 for validation. The same guarantee rules apply, and Lowe's will only honor requests from the person who made the purchase.
Lowe's does not publish a time limit for these requests on its official pages, and neither page says whether a later drop in Lowe's own price qualifies. Ask as soon as you see the lower price, while it is still live, and have your receipt or order number ready.
What Lowe's will not match
- Competitors' prices for labor, installation and other professional services.
- Custom and special order products, such as custom cabinets, windows or blinds.
- Discontinued, used, refurbished, open-box, clearance, seasonal, closeout or damaged items.
- Rebates, free offers, buy-one-get-one and buy-more-save-more deals, tax-free events, bundles and one-time promotions such as Black Friday.
- Discounts for select groups, such as military or loyalty members, and volume or wholesale pricing.
- Membership warehouse prices, third-party marketplace sellers (including Lowe's own Marketplace), auction sites and closeout sites.
- Sales tax, advertising errors, and credit or finance offers.
- Prices from another Lowe's store or another ZIP code.
Lowe's matches items sold by Amazon.com, but not items from third-party sellers on Amazon.com.
Using a return instead
If a request is not approved and the item is unused, a return and repurchase may work. Most new, unused merchandise can be returned with a receipt within 90 days. The windows are shorter for some items:
- 48 hours: major appliances, air conditioners, paint sprayers, portable generators, pressure washers and similar equipment.
- 30 days: TVs and electronics, liquid paint, water heaters, HVAC systems and most outdoor power equipment.
- Special order configured products returned or canceled more than 72 hours after purchase have a 20% restocking fee.
Labor, installation and delivery or shipping charges are not refundable unless Lowe's made an error, so count those costs before you return and rebuy.
Compare other stores
Home Depot publishes a 30-day window for price drops after purchase. See every store in our price adjustment policy comparison.
Where Compass+ fits
Spotting a price drop after you buy is one of the things Compass+ is being built to do. That feature is not live yet, and Compass+ will not request adjustments or move money for you.
Today, the Compass assistant runs inside Gerald with a read-only bank connection. It can see your purchases in your transactions, but it does not track product prices.
Frequently asked questions
Lowe's price match FAQ
Does Lowe's price match after purchase?
Lowe's says that if you find a lower price on an identical item after you buy, you should chat or call 1-877-465-6937 for validation, and only the person who made the purchase can ask. Lowe's does not publish a time limit for this.
Does Lowe's price match Home Depot?
Lowe's does not name the retailers it matches. Its Lowest Price Guarantee covers a current lower price on an identical, in-stock item from another retailer that can ship it to your location, subject to its exclusions.
Does Lowe's price match Amazon?
Yes, for items sold by Amazon.com. Lowe's says it does not match items from third-party sellers on Amazon.com.
Does Lowe's include shipping in a price match?
Yes. Lowe's says its Lowest Price Guarantee includes the price of the item plus shipping or delivery cost.
What does Lowe's not price match?
Clearance, open-box, seasonal and closeout items, custom and special order products, Black Friday and other one-time promotions, membership warehouse prices, marketplace sellers, and prices from another Lowe's store or ZIP code, among others.
Get told when a price drops after you buy
Join the waitlist for standalone Compass+. Price-drop monitoring is still being built, and today's bank connection is read-only.
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