How to cancel HelloFresh

How to cancel HelloFresh online

1. Log in to your HelloFresh account.
2. Click your name in the upper right corner, then click Account Settings.
3. Scroll down the Plan settings page to the status section. HelloFresh's cancel page calls the button Cancel Plan, and its terms call it Manage, under Subscription Status.
4. Follow the prompts. HelloFresh says you will see a message confirming that your account has been cancelled.

Keep that confirmation message or take a screenshot. If you can't finish online, HelloFresh's terms say you can also cancel through Customer Care at hellofresh.com/contact-us, or by emailing hello@hellofresh.com to say you want to end your subscription, with your full name and registered email address.

Cancelling from the HelloFresh app

Cancel before the weekly cutoff

• HelloFresh's terms give an example: with a Tuesday delivery, you have until Thursday at 11:59 p.m. PT to cancel.
• The exact day and time for your account is shown on your My Menu page. Check it there rather than counting days yourself.
• Its terms say your card or other payment method is charged the day after your selections lock.
• If you cancel after the cutoff, the terms say you are charged and receive that week's box, and the cancellation takes effect for the following Delivery Week.
• HelloFresh's Delivery Week runs from Saturday through the following Friday.

HelloFresh's cancel page says it can't process cancellations requested after the cutoff, and you are responsible for charges on orders already processed. If your delivery is only a few days away, expect one more box.

Skip or pause weeks instead

1. Log in to your account.
2. Click My Menu.
3. Select the delivery day of the week you want to skip, then click Skip Week. HelloFresh's terms call this button Pause Week.

• HelloFresh's terms say you are not charged for any week you pause.
• You can't pause an order that has already locked, so skip before the same five-day cutoff.
• A pause covers only the week you choose. Automatic deliveries restart the next week unless you pause that week too.
• If you will forget to keep skipping, cancelling is the safer choice. HelloFresh says you can reactivate later, and its reactivation page says a Reactivate now message appears when you log in to the app.

What happens to boxes already scheduled

• Boxes past the cutoff still ship and are billed. HelloFresh's homepage says you are charged for all orders you did not cancel before the cutoff.
• HelloFresh's terms say you can use your subscription until the end of the current subscription week, and it will not renew after that week ends.
• The terms say you are not eligible for a prorated refund of the subscription fee for the current week.
• HelloFresh's terms also say you will not be charged for any cancellation.

Refunds, credits and offers

• Problem with a box: contact HelloFresh at hello@hellofresh.com or Customer Care within five days of receiving the item. Its terms say it may, at its sole discretion, give a credit or a partial or full refund for the ingredient or meal kit, and it may ask for the item or a photo first.
• Missed delivery: if HelloFresh can't deliver your box, its terms say it will cancel that delivery and issue a credit, as it decides.
• Gift cards: HelloFresh's terms say gift card balances do not expire but are not redeemable for cash except where the law requires it, and gift card sales are final.
• Promotions: HelloFresh's offer terms say its Free for Life item becomes invalid if you cancel and is not reinstated if you reactivate.
• Discount codes: the terms say a voucher discount usually lasts only for your first week, then you are billed the standard rate unless you cancel before the voucher period ends.

If your plan renews, HelloFresh's terms say it bills at the then-current, non-promotional rate. They also say HelloFresh gives at least 10 days' notice before changing your plan's rate, so a price change notice is a good moment to decide whether to keep going.

Check for other recurring charges